1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, phone number)
• Profile information (NDIS number for participants, qualifications for workers)
• Booking and payment information
• Messages and communications through our platform

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Send you notifications about your bookings
• Connect participants with suitable support workers
• Respond to your requests and inquiries
• Ensure the safety and security of our platform

3. Information Sharing

We may share your information with:

• Support workers (for participants) or participants (for workers) to facilitate services
• Payment processors to complete transactions
• Service providers who assist in our operations
• Law enforcement when required by law

4. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring

5. Your Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Lodge a complaint with the OAIC

6. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze how our service is used
• Improve our services

7. NDIS Information

We handle NDIS-related information with extra care and in compliance with NDIS requirements. Your NDIS number and related information is only used to verify your participant status and is not shared without your consent.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@btrhealth.com